The EGC has established a consultation service in order to ensure proper electric power trade and the neutrality of network division.
The consultation service provides consumers with advice on problems when concluding retail supply contracts and takes your report on information on violations of laws and regulations by retail electric power suppliers.

Phone number: 03-3501-5725 (9:30-18:15)
Form: Inquiry form(only in Japanese)

The EGC has established a system of mediation and arbitration to handle disputes related to electricity, gas, and heat transactions in a fair and neutral manner.
If you are considering applying for mediation or arbitration to resolve the following issues between business operators, please contact us.

• If the other party refuses to agree or is unable to reach an agreement despite an offer to conclude a contract
• When the parties are unable to reach an agreement on the amount of money, conditions, or other details to be obtained or borne by the parties and cannot conclude a contract.

Phone number: 03-3501-1529 ( 9:30-12:00, 13:00-18:15)
E-mail address: bzl-s-dentori-somu@meti.go.jp